In luxury hospitality, exceptional service goes beyond spotless surfaces and seamless operations, it’s about ensuring the safety and well-being of both staff and guests at every level. At Act-Clean, health & safety is an essential pillar of how we operate.
Keeping our team and our clients’ teams safe is our priority. Compliance, accountability and a commitment to delivering excellence drive everything we do, ensuring that Act-Clean not only meets but exceeds industry standards.
To shed light on this, we spoke with Andy Kress, Director of AK Consulting, who has worked with Act-Clean since 2014, shaping our approach to health & safety and ensuring we remain at the forefront of best practice in the hospitality sector.
How Act-Clean Embeds Health & Safety into Everything We Do
Andy’s journey with Act-Clean began in 2014, when he co-developed and delivered a training programme for our Operations Managers. Over the years, his role evolved into that of Consultant Director, Health & Safety, overseeing policies, training and compliance to ensure Act-Clean meets the highest industry standards.
When asked about Act-Clean’s commitment to health and safety, Andy explains that leadership engagement is critical:
“If the people at the top of a business aren’t engaged and interested in Health & Safety, then that’s a deal-breaker for me. The Directors of Act-Clean have always shown a huge amount of interest and provided the budget, materials and energy to put the safety of their people and their client’s people as the number one priority.”
It’s this investment in safety, training and processes that enables Act-Clean to deliver exceptional service in some of London’s most prestigious hospitality venues.
How Act-Clean Sets the Standard
The hospitality industry presents unique challenges when it comes to health & safety. From high-pressure kitchen environments to maintaining pristine front-of-house spaces, consistency is key. That’s why we have developed a multi-layered approach:
- Proactive Health & Safety Leadership – Quarterly Health & Safety Committee meetings keep compliance at the forefront, ensuring Act-Clean is always aligned with the highest standards.
- Hands-On Compliance Checks – Monthly audits of PPE at client sites, rigorous management oversight and well-documented risk assessments ensure strict adherence to best practices.
- Industry-Leading Training – A significant investment in 2023 saw Act-Clean launch a cutting-edge e-learning platform, co-developed by Andy and First Media. This tailored training ensures every new team member starts with the right foundation and is continually supported in the field by trained supervisors and shift leaders.
Reflecting on this, Andy notes:
“The Directors of Act-Clean have always been willing to go the extra mile in being proactive, keeping Health & Safety in first-class order. This simple but thorough approach makes sure that standards are always upheld.”
What Sets Act-Clean Apart?
With over a decade of collaboration, Andy has had a front-row seat to Act-Clean’s evolution. When asked what gives him the confidence to recommend Act-Clean, he highlights the company’s focus on training, systems and process, while remaining warm, friendly and client-focused.
“I have witnessed the company grow from great to first-rate. The leadership team is genuinely committed to ensuring that their processes and training are upheld at every level, which gives their clients complete confidence in the service provided.”
For Act-Clean, this means maintaining close client relationships, proactively addressing any challenges and constantly looking for ways to improve. The approach is straightforward: transparency, trust and a commitment to raising industry standards.
Looking Ahead
Health & Safety isn’t a buzzword, it is a fundamental part of what makes a hospitality business successful. Act-Clean’s dedication to training, compliance and innovation ensures that our clients can focus on delivering exceptional guest experiences, knowing that the behind-the-scenes operations are in safe hands.
A huge thank you to Andy Kress for his ongoing partnership with Act-Clean.If you’re looking for a trusted partner to support your venue with outstanding cleaning and safety standards, let’s talk.