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“Seeing people grow… that’s what I find most satisfying about my job”: Douglas Boakye on ten years at Act-Clean, empathy as a leader and focussing on the detail

When Douglas Boakye first joined Act-Clean ten years ago as a cleaner, he couldn’t have predicted how far the journey would take him. Promotions followed, from cleaner to supervisor, to becoming Site Manager at the Mandarin Oriental Hyde Park and then at The Ned, two of London’s busiest, most prestigious...