Setting the standard in luxury: An interview with Erika Csintalanova, Executive Housekeeper at Mandarin Oriental Mayfair
Mandarin Oriental Mayfair is one of London’s newest and most luxurious destinations in London, known for delivering exceptional experiences to every guest. At the heart of maintaining these high standards is Erika Csintalanova, the hotel’s Executive Housekeeper.
With over 18 years in the industry, Erika is no stranger to the challenges and intricacies of keeping a luxury property spotless. Here she shares her insights on working with Act-Clean’s managed services to maintain the Mandarin Oriental’s exacting standards.
- Erika, tell us a little about your role and your journey to Mandarin Oriental Mayfair.
“I joined in August and have been delighted to bring my experience to such a prestigious brand. Transitioning to Mandarin Oriental has been an exciting new challenge.”
- How has it been working with Act-Clean again in your new role?
“I worked with Act-Clean previously and was always impressed with their commitment. When I joined Mandarin Oriental Mayfair, I was thrilled to see Act-Clean handling our night cleaning. They are incredibly responsive and always ready to assist with last-minute requests, which is invaluable in a busy, high-profile setting like ours.”
- What makes high cleanliness standards so important for Mandarin Oriental Mayfair?
“As a leader in luxury hospitality, Mandarin Oriental Mayfair must uphold the highest standards. Our guests have high expectations, and cleanliness is paramount to delivering the luxury experience they anticipate. Cleanliness, exceptional service, and a beautiful product all come together to ensure that every guest feels well cared for.”
- Why did Mandarin Oriental Mayfair choose Act-Clean’s managed services over an in-house team?
“Night cleaning is a specialised area and having an experienced partner like Act-Clean has clear advantages. Act-Clean brings industry expertise and the flexibility to meet our needs, even at short notice. They enable us to maintain the hotel’s elegance and cleanliness effortlessly.”
- How critical are trust and communication in working with an external cleaning partner?
“Trust and communication are essential. We hand over our spaces to Act-Clean each night, confident they will uphold our standards and treat the property with respect. Act-Clean’s team understands the importance of professionalism in all interactions, even when guests may still be present in certain areas.”
- Who do you work with most closely at Act-Clean? How does this relationship help maintain quality?
“My main contact is Benedetta and I can’t speak highly enough of her professionalism. We meet every Wednesday morning for a walk-around. She’s consistently positive, reliable, and goes above and beyond to ensure everything is in order. Working with her, along with Gillian, Bronwyn and Mark, has been a pleasure. Together, they ensure Act-Clean consistently meets Mandarin Oriental’s standards.”
- How would you describe Act-Clean’s team and approach?
“Act-Clean’s team benefits from strong leadership, which I believe is reflected in the quality of their work. Their team members are attentive, detail-oriented and demonstrate a true understanding of our values here at Mandarin Oriental Mayfair. They do not just clean – they take pride in their work and it shows.”
- What do you value most about working with Act-Clean?
“Act-Clean’s flexibility and understanding stand out. They know what a luxury property like ours demands and the consistently needed to meet our standards. I feel well supported by their entire team, from Mark and Bronwyn to Benedetta and Gillian. It’s clear they care about our success as much as we do.”
- Finally, would you recommend Act-Clean’s services to other hotels? Why?
“Absolutely. Act-Clean is a fantastic partner for any hotel looking to achieve high standards consistently. They bring a professionalism and dedication that are hard to find. I have worked with them in two different roles now, and I wouldn’t hesitate to recommend them to any other luxury hotel.”
Act-Clean’s commitment to quality, flexibility, and proactive support ensures that properties like the Mandarin Oriental Mayfair can consistently deliver pristine environments for their guests. For hospitality businesses that value excellence and reliability, Act-Clean is more than just a service provider – they are a trusted partner.
If you want to know more about Act-Clean’s services and how we can support your hospitality business, get in touch today.
