For any luxury hotel, maintaining high standards is essential to delivering an unforgettable guest experience. At The Standard Hotel, a busy five-star property in Kings Cross with 266 rooms, the housekeeping team needs a cleaning partner they can depend on.
We recently sat down with Anzelika Natjazkin, Housekeeping Manager at The Standard, to discuss her experience working with Act-Clean.
Anzelika’s insights showcase why Act-Clean is a trusted partner for hotels aiming to provide an exceptional guest experience.
Can you tell us a bit about your role at The Standard?
Anzelika: “I’m the Housekeeping Manager here, and I’m responsible for overseeing all the bedrooms, public areas and laundry operations. With 266 rooms, we’re a busy five-star property, and we need a team we can rely on to keep up with the standards our guests expect.”
What made you decide to partner with Act-Clean?
Anzelika: “Before Act-Clean, we faced challenges with consistency and communication. With previous providers, I often didn’t receive timely updates or details about what had been done, which made it difficult to manage operations effectively. Act-Clean has been different – they provide everything I need, from reports and images to immediate updates. It’s made a world of difference.”
What were your first impressions of working with Act-Clean?
Anzelika: “I was initially sceptical, thinking it might be the same as our previous providers. But from day one, Act-Clean proved me wrong. Lawrence and his team brought a level of professionalism and transparency that’s rare in this industry. They use video and photo documentation to show completed tasks, so I know exactly what’s been done and when. This approach has been invaluable to our team.”
How has the transition been for the team working with Act-Clean?
Anzelika: “The transition was very smooth, much smoother than we anticipated. Act-Clean handled everything with great care, making sure our team felt comfortable and supported. Even the cleaners who transferred over from our previous provider felt like they were joining a family – they were reassured by Act-Clean’s warm, inclusive approach.”
Can you describe the training and support Act-Clean provides?
Anzelika: “Act-Clean takes training very seriously. They have a structured programme in place, and their team members are well-prepared from day one. Lawrence and Rebecca, who oversee training, are both incredible. They constantly monitor progress and address any issues right away. It’s clear they are committed to upholding high standards.”
What would you say to other hospitality businesses considering Act-Clean?
Anzelika: “I would highly recommend Act-Clean. They consistently deliver a high-quality service that meets the needs of our fast-paced environment. In this industry, many companies make promises but don’t follow through. Act-Clean, however, provides the reliability and consistency that’s so critical for hospitality businesses. They’re truly a partner we can count on.”
For hospitality businesses seeking a partner who doesn’t just clean but truly understands and upholds the standards of excellence your guests expect, Act-Clean is here to elevate your operations. We build lasting partnerships that go beyond cleaning. We become part of your team, we are a #teamwithintheteam.
To discuss how Act-Clean can support your hospitality business, get in touch today.