Gillian’s vast hospitality experience includes opening restaurants in luxury hotels across the globe and working with some of the world’s top operators. After being a client for many years, Gillian joined the Act-Clean family in 2010 bringing professionalism and honesty that inspires loyalty and commitment.
Chairs the Royal Academy of Culinary Arts Associates Committee, Fellow of the Institute of Hospitality and Hospitality Action Ambassador
Mark joined the team from Claridge’s bringing with him a wealth of hotel and restaurant experience and first-hand understanding of client expectations. He has quickly developed his knowledge of all Act-Clean functions, making him perfectly placed to lead our operations teams with his unique style of knowledgeable, supportive management with a focus on developing the team.
Frank came to us in 2010 as a supervisor before unwavering hard work and commitment led to his promotion to senior operations manager. His knowledge of the business and more than twenty years of hospitality industry experience make him a great leader who ensures our high standards are consistently met.
Lawrence started as a Night Cleaner and progressed his career with us to become Operations Manager where he displayed passion for creating opportunities for his teams and delivering excellent service to our clients. Lawrence has a wealth of experience, thoroughly reliable to develop and lead his teams.
Benedetta started with us as a night cleaner, progressed to supervisor and then promoted again to operations manager – all within three years. Ben’s attention to detail, strong communication skills and genuine enthusiasm make her a natural leader valued by her teams and clients alike.
Famous worked for a competitor but heard such good things about us that, when a friend suggested he join Act-Clean, he didn’t hesitate to apply for the operations manager role. Famous therefore has many valuable years of experience and is committed to delivering great client service and is a very welcome addition to our team.
Douglas was promoted to Operations Manager in 2025 after a successful role as Site Manager at The Ned. Douglas’ eye for detail and calm, firm style of people management produced strong leadership qualities resulting in a consistent team and service, and highlighted potential for progression, recognising his patience and reliability.
Yekini was promoted to Operations Manager in 2023, having proved himself to be a natural leader, considered in his approach, reliable and with excellent attention to detail in his position as Site Manager at the Mandarin Oriental Hyde Park.
Originally Yekini joined us as a night cleaner in 2012, so we’re proud of his career journey with Act-Clean.
Victor joined Act-Clean in 2023 as a Night Cleaner, was promoted to Supervisor and then Site Manager, before becoming Operations Manager in 2026 — all driven by his dedication and natural leadership. Known for his empathetic, people-first approach, Victor takes pride in developing his team and upholding the highest standards.
Zico began his hospitality career as a Kitchen Porter and now leads Kitchen Porter operations across some of London's most prestigious hotels and members clubs as Operations Manager at Act-Clean. He leads by example, staying close to his teams and clients, prioritising trust, communication and support, and championing recognition for one of hospitality's most overlooked roles.
David joined us in 2014 with more than 30 years of financial and commercial experience at a number of blue chip and corporate companies under his belt. As CFO of Act-Clean, David looks after all compliance and support functions, ensuring everyone else can be focused on the client experience.
Bronwyn has an extensive background in hospitality, having trained at the Inter-Continental Hotel School Sydney and held roles within the hotel and pub sectors at both Foxtel Australia and Sky UK before joining Act-Clean in 2020 to develop and lead the sales and marketing function with a structured commercial approach coupled with a focus on values and people.
Fellow of the Institute of Hospitality and Hospitality Action Ambassador
